This Privacy Policy explains how AB Water Damage Restoration ("we," "us," or "our") collects, uses, shares, and protects information when you visit abwaterdamage.com (the "Site") or contact us for water damage restoration services. By using the Site or contacting us, you agree to the practices described here.
AB Water Damage Restoration operates as a referral network that connects homeowners and businesses with independent, licensed restoration contractors. We are not the contractor who performs the work.
Information We Collect
Information you provide. When you call us or submit a request, we may collect your name, phone number, email address, property address, and details about your water damage situation.
Information collected automatically. When you visit the Site, we automatically collect certain data such as your IP address, browser type, device information, pages viewed, referring URLs, and interactions with the Site, using cookies and similar technologies.
Call recordings. Calls to or from our network may be monitored or recorded for quality assurance, training, and compliance purposes.
How We Use Your Information
- To connect you with restoration contractors in our network and respond to your request
- To operate, maintain, and improve the Site and our services
- To communicate with you about your inquiry, including by phone, text, or email
- For marketing, advertising, and analytics purposes (see below)
- To detect, prevent, and address fraud, security, or technical issues
- To comply with legal obligations and enforce our terms
Advertising and Cookies
We use cookies, pixels, tags, and similar technologies to operate the Site, analyze traffic, and support advertising. AB Water Damage Restoration advertises its services online and may run paid advertising campaigns across search engines, social media platforms, display networks, and other channels.
We and our third-party advertising and analytics partners (which may include Google, Meta, Microsoft, and other ad networks) may use cookies and device identifiers to measure performance and to show you our ads — including retargeting and remarketing ads — on other websites and apps you visit. These partners may collect information about your online activities over time and across different websites.
You can control cookies through your browser settings and opt out of many interest-based ads through:
- Google Ads Settings (adssettings.google.com)
- The Digital Advertising Alliance (optout.aboutads.info)
- The Network Advertising Initiative (optout.networkadvertising.org)
Opting out does not mean you will stop seeing ads — only that the ads may be less relevant to you.
How We Share Information
- Restoration contractors and partners in our network, so they can contact you and provide services
- Service providers who support our operations (hosting, analytics, call handling, marketing)
- Advertising and analytics partners, as described above
- Legal and safety, when required by law or to protect rights, property, or safety
- Business transfers, in connection with a merger, acquisition, or sale of assets
We do not sell your sensitive personal information for money. Some sharing for advertising may be considered a "sale" or "sharing" under certain state laws; see your rights below.
Phone Calls, Text Messages, and TCPA Consent
By providing your phone number and requesting service, you consent to receive calls and text messages from AB Water Damage Restoration and our network partners regarding your request and related services, including calls or texts made using an automatic telephone dialing system or prerecorded voice. Consent is not a condition of purchase. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and you may ask to be placed on our internal Do Not Call list.
Your Choices and Rights
You may opt out of marketing communications, adjust cookie settings, and request that we not contact you. Depending on your state (for example, California, Colorado, Virginia, and others), you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sale/sharing" of your information. To exercise these rights, contact us using the details below.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 18.
Third-Party Links
The Site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and the "last updated" date reflects the most recent revision.
Contact Us
Questions about this Privacy Policy? Call us at (855) 235-1821.